Payments and refunds

Contact support@myimpactai.org with your school name, payment reference, date and reason. Never send full card details. School360 subscription payments are separate from fees paid to a school; contact the school about its own fee refunds.

Duplicate or incorrectly collected subscription payments will be investigated and corrected. If an agreed service cannot be supplied, we will discuss correction or the appropriate refund with the school. For a change of mind after activation, the applicable refund depends on the school’s written order, services already delivered and any mandatory rights.

Cancel before the next renewal if you do not want another term. There is no automatic recurring charge in the current checkout. An approved refund is returned through the original payment channel where possible; bank and payment-provider processing times vary. We will communicate the outcome and expected processing time after reviewing the request.