Terms of service

Effective 4 October 2026. School360 is provided under the MyImpact AI service brand. Your school’s written order identifies the contracting party, authorised school contact, purchased services and agreed charges. Contact support@myimpactai.org for a school order or clarification.

Using the workspace

Only an authorised school representative may create a school account. The school is responsible for its records, staff permissions, lawful collection and guardian notices. Each staff member must use their own account. Do not share passwords, use another school’s records or attempt to bypass access controls.

Trial, payment and setup

New schools receive a 30-day trial. New subscription payments cover the named academic term and dates shown at checkout, through the final day. Contact support to confirm date changes; an approved extension of that paid term carries no extra subscription charge. Existing paid time and free-trial time are preserved. Earlier three-month invoices retain their original coverage. Published prices are per pupil per term; written negotiated quotes may specify a different pupil count or rate. Confirm your quote before paying. Payment is not an automatic recurring debit. Parent school-fee records are separate from School360 subscription charges.

Assisted setup is targeted within 5–10 working hours after payment and complete school details, subject to an agreed onboarding timetable. WhatsApp/SMS requires a connected provider and successful delivery test. External approvals can extend that timetable. The downloadable Windows app and roadmap features are not part of the current browser release.

Records and service availability

Your school retains ownership of its records and may export them. Review receipts, marks and reports before relying on them; staff remain responsible for approving results and any optional AI drafts. Offline work must reconnect to upload. Keep your own exports and report suspected faults promptly. Any guaranteed uptime, response times, backup retention or special support obligations must be stated in the school’s written order.

Ending service and disputes

Contact support to cancel future renewal or arrange records export and closure. Cancellation does not itself remove school data. We may restrict misuse to protect schools and users, with notice where practicable. Contact support first about payment or service disputes. These terms do not exclude rights or remedies that applicable law does not allow to be excluded.