A helping hand for your school

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Open Help and send a support request. Include the screen, what you expected and what happened. Never send a password, sign-in code, full payment-card details or a pupil list by email.

Free setup guidance and first-batch help

Available to every new school: help choosing term dates, setting up staff roles and preparing your first pupil batch. Tell us whether you have Excel sheets, CSV files or paper registers. We agree the batch size, any cleanup or transcription work, and the secure transfer method before starting. You do not need to format a spreadsheet alone. Larger imports and ongoing hands-on assistance are scoped separately; Premium includes assisted onboarding and data import.

Request setup help with your school name, contact details, approximate pupil count and record format only. Do not attach pupil records. Signed-in schools can also request help through the Help page.

After payment and receipt of the required school details, we aim to complete initial setup within 5–10 working hours. We confirm the timetable with your school; messaging provider activation and approval can take longer.

WhatsApp/SMS and parent sign-in codes are activated separately during onboarding, after your school connects its messaging account and a delivery test succeeds. They are not active merely because a subscription is paid.

Locked out?

Staff can ask their proprietor or administrator for a new one-time setup code. A proprietor should contact support from the school’s registered contact and provide the school name. Ownership must be checked before recovery; email alone does not grant access. Existing sessions are revoked when access is reset.